Interstar, Inc. (Shasta.Com)

General Manager   Since 2000.  Executive position supervising the day-to-day operation of a well established Internet service provider. www.shasta.com  Manage and motivate a complex infrastructure in telecommunications, technical support, network administration, marketing, and finance to foster the overall growth of the company's revenue stream. Reporting to the President and Chief Executive Officer,  I am constantly identifying and developing high impact business relationships for the company. Promote strategic community partnerships, and  relationships with key industry contacts. I have written, recorded, and produced effective radio and TV commercials to market company product offerings. Maintain a professional image in the community. Regularly volunteer musical performances for non-profit fund raisers. 

General Manager  1997-2000.  Planned, directed, and supervised the operation of a busy HVAC service company. www.wallnerplumbing.com  Crafted corporate strategies by serving on Board of Directors. Supervised work of field technicians in a widely dispersed area.  Converted manual dispatching systems, to utilize the latest computer and communications technology. Trained office and field personnel while maintaining effective monitoring to support newly established work standards. Measured an immediate and sustained 20% increase in productivity and corresponding revenue.

Director of Safety 1994 - 1997.  Directly responsible for compliance with the Department of Transportation drug/alcohol testing, pre-employment background checks, and hours of service regulations. Authored and administered new fleet safety programs which resulted in a 60% reduction in liability costs from the previous year. Reduced insurance losses by 30% from previous 5 year averages. Reorganized method of handling traffic citations, resulting in 56% fewer incidents and a 73% reduction in fines and penalties. Advised in the area of communications and technology resources.

Dispatcher 1991 - 1994.  Key supervisory position coordinating the activities of transportation employees operating in 7 western states. Logistical planning and continuous support were critical factors in this job. Independently developed an effective quality control system, eliminating wet damage claims, saving company over fifty thousand dollars in one year. Performed truck brokerage negotiations and 24 hour emergency on-call service. 

During 18 years of employment, I was promoted to progressively responsible positions ... www.bnsf.com

Asst. Manager, Transportation Services 1989 – 1990.  Managed regional office and field personnel providing railroad transportation services. Administered multi-million dollar operating budget. Scope of responsibility encompassed productivity, training, and safety programs. Jointly responsible for facilities and equipment with a combined valuation of more than fifty million dollars. Conducted annual performance reviews of subordinate supervisors. Maintained excellent working relationship with counter-parts and customers across the United States. 

Asst. Trainmaster/Manager of Safety 1988 – 1989.  Staff position supervising all facets of industrial safety encompassing all company properties in California. Inspected facilities, assisted with derailments, and performed accident investigations. Conducted departmental and public safety education programs. Directed train crews on proper methods of train assembly to assure safe operation over mountains. Monitored safe operation of passenger trains on the west coast.

Chief Clerk, Regional Freight Office 1982 – 1987.  Supervised regional freight office and piggy back ramp operations. Successfully maintained key relationships with community leaders and industry contacts. Developed and implemented new computerized methods for equipment inventory control. Served on public safety committees with Department of Transportation, California Highway Patrol, and California Office of Traffic Safety. Went on an Operation Lifesaver whistle-stop tour with Michael Gross (Family Ties), and performed my original song, "Any Time Is Train Time".

Computer Console Operator, IBM 370 (Mainframe) 1975 – 1982.  Responsible for the operation of information systems for a critical west coast freight classification yard. Evaluated computer service interruptions and made corrective program updates. Provided ongoing technical support to terminal operators. Worked closely with IBM technical engineers to assure optimum productivity. Skilled experience in several database management systems and information processing environments. 

Construction Engineering Clerk 1973 - 1975.  Maintained payroll and timekeeping records for 300 construction and maintenance employees. Processed employment applications and conducted preliminary employment interviews. Procured materials and equipment for a major railroad construction project. Handled human resources function pertaining to manpower requirements, physical certification, employee qualifications, and payroll documentation.